Refund policy

 

PRODUCT SWAP & REFUND POLICY

 

CUSTOM & SPECIAL ORDERS

Custom Order Requirements:

  • 50% deposit required on all custom orders at time of order placement
  • Remaining 50% due before shipment
  • Custom orders are FINAL SALE
    • no returns, exchanges, or refunds
  • Any customizations made to a wig (color alterations, cap adjustments, length modifications, etc.) make it a FINAL SALE

Why This Policy: We want you to be completely happy with our products. These guidelines ensure we can provide you with the highest quality custom pieces while maintaining fair practices for all customers.

Before Ordering Custom:

  • Confirm all specifications (color, length, cap size, lace type) before placing order
  • Request consultation if unsure about customization options
  • Understand that custom pieces cannot be returned or exchanged once production begins

 

PRODUCT SWAP & REFUND POLICY

Returns:

  • Returns must be postmarked within 3 days of receipt
  • Exception: If you cannot meet the 3-day deadline due to a holiday, contact us immediately to arrange an extension
  • Item must be unworn, unaltered, with original tags and packaging
  • NO hair products, smoke, or perfumes will be accepted
    • hair pieces must be in original, untouched condition
  • Customer is responsible for all return shipping costs
  • 10% restocking fee applies to all returns
  • Returns with any scent, product residue, or alteration will be rejected and returned to customer at their expense

Product Swaps:

  • Customers are allowed ONE product swap per order
  • Swap must be for a product of equal or lesser value than the original purchase
  • If swapping for a higher-value product, customer must pay the price difference before shipment
  • Once a swap is accepted by the customer, the transaction is final
    • no further changes allowed
  • 10% restocking fee waived on first swap only

Shipping:

  • ONE free standard shipping per product (on initial order only)
  • Customer pays return shipping on all returns
  • Customer pays shipping on reorders or additional swaps
  • Expedited/overnight shipping available at customer's expense

Refunds:

  • Once a refund is issued and processed, the original transaction is complete
  • Refund amount will be the purchase price minus 10% restocking fee and return shipping costs
  • Any products that were offered as swaps or replacements are returned to inventory at full market value
  • Previous pricing agreements or discounts no longer apply after a refund is issued
  • If customer wishes to repurchase after refund, they must place a new order at current market pricing
  • Refunds processed within 5-7 business days of receiving returned item in acceptable condition

CUSTOM & SPECIAL ORDERS

Custom Order Requirements:

  • 50% deposit required on all custom orders at time of order placement
  • Remaining 50% due before shipment
  • Custom orders are FINAL SALE
    • no returns, exchanges, or refunds
  • Any customizations made to a wig (color alterations, cap adjustments, length modifications, etc.) make it a FINAL SALE

Why This Policy: We want you to be completely happy with our products. These guidelines ensure we can provide you with the highest quality custom pieces while maintaining fair practices for all customers.

Before Ordering Custom:

  • Confirm all specifications (color, length, cap size, lace type) before placing order
  • Request consultation if unsure about customization options
  • Understand that custom pieces cannot be returned or exchanged once production begins

No Exceptions: This policy protects our premium inventory and ensures fair treatment for all customers. Multiple order changes cannot be accommodated.

AFFILIATE COMMISSIONS & REVIEW REWARDS

Affiliate commissions and review rewards are paid only after the return period expires. If a product is returned, any associated affiliate commissions or review bonuses are voided. For complete details, see our Affiliate & Referral Program Terms at https://integritywigs.com/pages/affiliate-referral-program-terms